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Frequently Asked Questions

We do offer phone support - you can also send us an e-mail with your question(s).

If your order has not yet been shipped, we will make every effort to change it! Please send an e-mail to as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address.  Please make sure to include your order number for faster service.

Unfortunately, we are unable to accommodate autograph requests.

Yes! Please go to our return center here to issue your return.

We do offer DHL/USPS Priority shipping which will arrive in 2-3 days. Orders placed before 12PM GMT+8 (business days only) are shipped out the same day; orders placed after 12PM GMT+8 are shipped the next day. Most Priority orders ship in 1 business day.
Yes, we do! International orders are shipped via DHL/USPS and can take 2-12 weeks for final delivery. Certain countries are subject to longer transit times. Any customs fees, taxes, or other import fees are the responsibility of the recipient and are not included in original purchase/ shipping costs.
We are unable to change sizing once the order is placed. If you’d like a different size, we can cancel/refund your current order and you will need to place a new one. Please e-mail with the subject line “Cancel Order” and include your order number in the subject line as well.

As long as your order has not shipped, we can cancel your order. Please send an e-mail to with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the credit to your account.

We will send you a tracking number directly to the e-mail address you used upon placing your order. The e-mail with the tracking number is separate from your order confirmation e-mail and you will receive it once the order has been shipped. Please check your spam folder for this notification - if for some reason you don’t receive it within 4 business days of order placement, please send us an e-mail with the subject line “Tracking Inquiry” to

We make every effort to get your order to you as quickly as possible. Most orders ship in 2-3 business days from when order was placed. We ship Monday through Friday, excluding holidays. Sometimes, during high volume season(s), orders may take longer to process. Once your order has shipped, you will receive a shipment confirmation e-mail with tracking. Please allow 1 business day for the tracking to update.