Frequently Asked Questions
If your order has not yet been shipped, we will make every effort to change it! Please send an e-mail to email@example.com as soon as possible with the subject line “Change Shipping Address” to inquire about changing your shipping address. Please make sure to include your order number for faster service.
Yes! Please go to our return center here to issue your return.
As long as your order has not shipped, we can cancel your order. Please send an e-mail to firstname.lastname@example.org with the subject line “Cancel Order” and include your order # in the subject line - we’ll take care of that for you. Refunds are transferred back to the original form of payment and will be processed within 48-72 hours of cancellation notification. It may take your bank a few additional business days to post the credit to your account.
We will send you a tracking number directly to the e-mail address you used upon placing your order. The e-mail with the tracking number is separate from your order confirmation e-mail and you will receive it once the order has been shipped. Please check your spam folder for this notification - if for some reason you don’t receive it within 4 business days of order placement, please send us an e-mail with the subject line “Tracking Inquiry” to email@example.com.