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What does my order status mean?

Pre-shipment

Please allow 3-5 business days for your shipment to start its travel. This means the package has been processed and labeled and is waiting to be scanned/picked up by the courier.

Pending delivery

This means that there might be an issue with delivery of your order. If there is no scheduled delivery, contact our support team or respond to your order confirmation email with the requested shipping address for a redelivery.

No tracking found

Please allow 3-5 business days for your shipment to start its travel, this means the package has been shipped and waiting to be picked up by the courier. If not resolved contact our support team or respond to your order confirmation email

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